Frequently Asked Questions

Everything You Need to Know About Certified Scrunchie Inc

We've compiled answers to the most common questions about our scrunchies, our business, and what makes us different. Can't find what you're looking for? Reach out—we're always happy to help!

About Our Business

Q: Where are your scrunchies made?
A: All our scrunchies are handmade right here in Canada with meticulous attention to quality and detail.

Q: What makes Certified Scrunchie Inc different from other scrunchie brands?
A: We specialize in premium, damage-free hair accessories crafted from high-quality satin, velvet, and cotton. Every scrunchie is handmade with a focus on hair health, durability, and timeless style.

Q: Are you a sustainable or eco-conscious brand?
A: We're committed to quality over quantity. Our scrunchies are designed to last, reducing the need for frequent replacements. We use durable materials and thoughtful production practices.

Q: Do you have a physical store location?
A: We operate primarily online through our Shopify store, allowing us to serve customers across Canada and internationally.

Products & Materials

Q: What materials do you use?
A: We craft our scrunchies from premium satin, velvet, and cotton fabrics, each chosen for its gentle hold and hair-friendly properties.

Q: Why are satin scrunchies better for my hair?
A: Satin's smooth surface reduces friction, minimizing breakage, creasing, and damage compared to traditional elastic hair ties.

Q: What's the difference between your satin, velvet, and cotton scrunchies?
A: Satin offers the smoothest, most damage-free hold; velvet provides a luxurious texture with excellent grip; cotton is breathable and perfect for everyday wear.

Q: Are your scrunchies suitable for all hair types?
A: Yes! Our scrunchies work beautifully with fine, thick, curly, straight, and textured hair. The gentle elastic provides secure hold without tension or damage.

Q: What sizes are your scrunchies?
A: Our scrunchies are designed as a versatile standard size that works for most hair types and styles, from ponytails to buns to half-up looks.

Q: Do your scrunchies come in different colors?
A: Absolutely! We offer a curated palette of timeless, versatile colors that complement any wardrobe—from classic neutrals to sophisticated jewel tones.

Discounts & Promotions

Q: Do you offer bulk or volume discounts?
A: Yes! We offer bundle discounts to help you build your scrunchie rotation and save. Use code BUNDLE3 for 10% off when you purchase 3 or more scrunchies, or use code BUNDLE5 for 20% off when you purchase 5 or more scrunchies.

Q: Can I use multiple discount codes at once?
A: Only one discount code can be applied per order. Choose the code that gives you the best savings based on your cart total.

Q: Do you offer seasonal sales or promotions?
A: We periodically run special promotions and seasonal sales. Sign up for our email list to be the first to know about upcoming deals!

Ordering & Shipping

Q: Do you ship internationally?
A: Yes! We currently ship to Canada, the United States, the United Kingdom, and Australia, with plans to expand to additional markets.

Q: How long does shipping take?
A: Shipping times vary by location. Canadian orders typically arrive within 5-10 business days, while international orders may take 10-20 business days depending on customs and destination.

Q: Do you offer free shipping?
A: Shipping policies and thresholds are displayed at checkout. We periodically offer free shipping promotions—sign up for our email list to stay informed!

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can monitor its progress.

Q: What if my order is lost or damaged in transit?
A: Contact us immediately and we'll work with you to resolve the issue, whether that means filing a claim or sending a replacement.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your scrunchies! If you're not satisfied, please review our return policy on our website or contact us to discuss your options.

Q: Can I exchange a scrunchie for a different color?
A: Exchanges may be available depending on stock and circumstances. Reach out to our team and we'll do our best to accommodate your request.

Care & Maintenance

Q: How do I wash my scrunchies?
A: Hand wash in cold water with mild detergent and lay flat to dry for best results. Avoid wringing or twisting to preserve elasticity.

Q: Can I put scrunchies in the washing machine?
A: While hand washing is preferred, you can machine wash on a gentle cycle inside a mesh laundry bag. Always air dry—never use a dryer.

Q: How long do your scrunchies last?
A: With proper care, our scrunchies can last 4-6 months or longer with regular use. Rotating between multiple scrunchies extends their lifespan.

Q: Why is my scrunchie losing elasticity?
A: All elastic naturally breaks down over time with use and washing. This is normal wear and a sign it's time to refresh your collection.

Wholesale & Bulk Orders

Q: Do you offer wholesale pricing?
A: Yes! We partner with salons, stylists, boutiques, and retailers. Contact us to discuss wholesale pricing and minimum order quantities.

Q: Can I order scrunchies in bulk for an event or corporate gift?
A: Absolutely! We love working on bulk and custom orders for weddings, corporate events, and special occasions. Get in touch to discuss your needs.

Q: Do you offer custom colors or branding?
A: Custom requests depend on order size and timing. Contact us with your vision and we'll explore what's possible.

Website & Shopping

Q: Is your website secure for online shopping?
A: Yes! Our Shopify store uses industry-standard SSL encryption to protect your payment and personal information.

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and other payment methods available through Shopify's secure checkout.

Q: Can I save items to purchase later?
A: Yes! Add items to your cart and they'll be saved for your next visit (as long as they remain in stock).

Q: Do you offer gift cards?
A: Check our website for current gift card availability—they make perfect gifts for scrunchie lovers!

Contact & Support

Q: How can I contact you?
A: You can reach us through the contact form on our website or via email. We aim to respond within 1-2 business days.

Q: Do you have social media?
A: Yes! Follow us for styling tips, new releases, and behind-the-scenes content. Links are available on our website.

Q: Can I suggest a new color or product?
A: We love hearing from our customers! Share your ideas and we'll take them into consideration for future collections.